Position: Front Desk Officers
Locations: Mzuzu, Limbe, Zomba & Lilongwe Branch
Deadline: 13 April 2026
Job Summary:
Smart Deliveries seeks experienced, dynamic Front Desk Officers to manage day‑to‑day front‑desk operations, including face‑to‑face customer consultancy. The ideal candidate has strong customer‑service and decision‑making skills and a passion for optimizing processes to ensure high customer satisfaction.
Key Responsibilities:
- Assist with front‑office duties – answering phone calls, emails & walk‑in customers.
- Manage & maintain records of shipments, customer information & office supplies.
- Support the sales team in promoting & upselling courier services to customers.
- Assist in data entry & report generation related to courier operations.
- Learn & adhere to company policies, procedures & safety regulations.
- Contribute to a positive, collaborative team atmosphere.
Qualifications:
- Diploma in Business Communication, Entrepreneurship, Business Administration or related business studies. (A Bachelor’s Degree is an added advantage.)
- Proven experience as a Front Desk Officer.
- Ability to work under pressure with minimal supervision.
- Excellent problem‑solving & decision‑making abilities.
- Willingness to work odd hours.
- Effective communication & interpersonal skills.
How to Apply:
- Interested candidates should submit a CV and a compelling cover letter highlighting relevant experience to: Email: jobs@smartdelivieriemw.com, CC: chokanitracie@gmail.com & chipatangwejohn@gmail.com
Subject line: Smart Deliveries – FRONT DESK OFFICER LIMBE OR LILONGWE.
Mailing address:
- Human Resource Manager, Smart Deliveries, P.O. Box 30497, Lilongwe 3.
Equal Opportunity:
- Smart Deliveries is an equal‑opportunity employer encouraging applications from all backgrounds & experiences.
Branch Locations:
Lilongwe: Unicad University Complex, Behind Old Town Shoprite, Area 4.
Blantyre: Phekani House, Opposite Chibisa House, Glyn Jones Road.
Limbe: SGW Building, Opposite Standard Bank, near Phalombe Hardware.
Mzuzu: Bharuchi Center, Opposite Katoto Ground, Next to Sana.
Contact: WhatsApp or Call 088 1234 000
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