Lodge Management.

• The main role of Assistant Lodge Manager is to assist the Assistant Tourism Manager, Tourism Manager (TM) and Commercial Manager (CM) in running of tourism operations on Majete, with a primary base at Thawale Lodge. This includes helping with, but not limited to the following:
• Delivery of a world class tourism product synonymous with African Parks

• Daily running of the lodge and camps
• Ensuring guest accounts are managed correctly and funds are being recovered.
• Maintain service deliver by staff in all departments at a very high standard by checking rooms daily.
• Checking grounds, rooms and Front of House Daily
• Checking the water hole and ensuring regular maintenance thereof and the pump
• Adherence to the budget when procuring items.
• Oversee Resrequest and TallOrder – ensuring accuracy and completion.
• Maintenance monitored and actioned effectively and timeously.
• Delivery of quality meals and beverages
• Assist with recipe costing and menu planning, including seasonal adjustments.
• Assisting with cost effective sourcing of supplies for tourism department
• Management of all camp staff including refresher training and upskilling
• Daily hosting of all guests arriving at the lodge including safety briefings.
• Ensure the Fire Management register is kept up to date for all tourism departments.
• Understand how to manage an emergency – protocols.
• Help the TM with stock taking and stock control on a daily basis.
• Management of the assets and infrastructure of the lodge.
• Update notice boards.

Campsite management

• Daily management of the campsite staff
• Assist with management of the assets and infrastructure of the campsite including stock takes.
• Maintain service deliver at a very high standard.
• Maintenance conducted effectively and timeously.
• Housekeeping and grounds maintained at a very high standard.
• Assist with camp audits.
• Update notice boards.

Mwembezi Gorge Bush Camp

• Ensuring daily deaning and maintenance has been executed by Assistant Tourism Manager
• Ensure all equipment is working and on/off based on bookings.
• Ensure waterhole is being managed correctly and pump working.
• Ensure camp is ready for guests and night housekeeper/ camp attendant assists where required – lighting fire, showing them where everything is, etc.
• Checking waterhole and pump are dean and not blocked with debris.

Visitor centre, Restaurant and other camps

• Assist with management of the visitor centre staff.
• Assist with management of the asset and infrastructure of the centre, including maintenance of all tourism vehides.
• Assist the Commercial Manager in procurement and sufficiency of good quality stock in the shop.
• Management of the food outlet and bar at the centre to ensure good quality products being produced, service excellence, stock availability, cleanliness, maintenance, etc.
• Ensure pre-planning of stock requirements to reduce driver delivering goods.

Update notice boards.

• Assist with recipe costing and menu planning, including seasonal adjustments.
• Ensure regular audits and maintenance is done at other camps to ensure a high standard of guest experience is maintained.

Marketing and Reservation function

• Take initiative in recommending and implementing new activities within the reserve.
• Monitoring guest feedback and reporting to Commercial Manager any action that may need to be taken.

• Host Tour Operators when applicable.

Logistics

• Assist when required with logistics and procurement of lodge supplies to ensure sufficient stock is available.
• Assist with sourcing cost effective suppliers in-country and in South Africa – ensuring a reduction in food costs from year prior.
• In country logistics for guests where required
• Assist with proactive planning and procurement for events.
• Assisting with the coordination and management of events on the day
• Ensure rosters are determined by occupancy – ensuring we have sufficient staff on duty.
• Reporting and documentation – work closely with finance team and Commercial Manager
• Weekly roster completed ensuring staff time is maximised across the department.
• Leave forms are managed, signed by HOD and CM and submitted to HR.
• Comprehensive stock management
• Monthly staff attendance report – ensure accuracy.
• Assist TM with weekly camp and site audits.
• Make TM aware of any cost changes that may affect the selling price of items.

Management of waste disposal

• Ensure guests safety and enforce emergency evacuation procedures in case of an emergency.
• Help in purchase planning and be involved in shopping when required.
• Help in developing and promoting new activities within the reserve.

• Minimum of diploma in Tourism and Hospitality Management obtained from a recognized institution.
• Malawi School Certificate of Education.
• Computer literate
• Experience working on a computerised stock management system
• Strong leadership skills
• Strong interest in wildlife conservation.
• Minimum of 3 years of similar experience.
• Ability to work under pressure when multiple evens are happening simultaneously
• Good English skills (written and spoken).
• Good attention to detail and ability to identify problems.
• Good Financial Skills
• Ability to adapt and work flexibly in our environment.
• Excellent communication skills particularly with kitchen staff and other departments.
• Strong computer skills, particularly in MS Excel and preferably in Tall Order and MyStock

• The person applying must either have the right to work in Malawi or be a Malawi citizen