Vacancy at TNM

Position: Customer Retention and Loyalty Manager 

Location: South and North malawi

Reporting to the Customer Experience Director, the Customer Retention and Loyalty Manager shall be responsible for developing and executing data-driven customer retention and loyalty strategies that reduce churn, increase Customer Lifetime Value (CLV), strengthen customer engagement, and drive commercial value across all customer segments through proactive retention initiatives, loyalty eco-system management, behavioral analytics, and personalized customer experiences.

Major Tasks and Responsibilities 

Educational and professional Requirements 

Application 

Interested applicants should send the application letters together with curriculum vitae through an email to the following address, indicating their preferable job location.

The Human Resources and Administration Director
TNM Plc
Livingstone Towers
P.O Box 3039
Blantyre

The application letters should not be received later than 15th June 2026.